Terms and conditions
The present terms and conditions are valid for all offers from Eventus sprl (hereinafter referred to as zaprinta.com, www.zaprinta.com or Zaprinta) on the www.zaprinta.com website. The client acknowledges these general terms and conditions by accepting the declaration in the contract. All other terms and conditions on the part of the user are explicitly excluded.
2. Contract agreement
Acceptance of the offer to purchase by the buyer, when ordering on the www.zaprinta.com website, means that the buyer accepts the sales contract. The sales contract is concluded with the buyer when the latter places an order to purchase one or more products on the www.zaprinta.com website.
The prices indicated on the www.zaprinta.com website are exclusive of VAT but include shipping costs to Belgium, Luxembourg and Metropolitan France (one delivery address only). For other regions and countries, an additional charge may be applied. In the same way, in case of delivery to different addresses, an extra delivery fee will be requested. The amount of this supplement may be requested after your order.
4. Delivery and shipping costs
All prices include - unless otherwise stated - packaging and shipping costs to Belgium, Luxembourg and Metropolitan France (one delivery address). Additional charges apply for other regions and countries, including Switzerland, Corsica and French overseas departments and territories. The cost of this fee may be requested after your order. Any import taxes are not included in the price.
5. Terms and conditions of payment
5.1. The purchase price is due at time of ordering, from the conclusion of the contract - i.e. from the moment the validation of your order has been completed or the confirmation of the proof sheet. Payment is due prior to the order going into production (product personalisation).
5.2. Payment may be made by the method indicated during the purchase procedure (bank transfer, Paypal or credit card).
5.3. Payments within the European Union can be made according to the costs of intra-community bank transfers with correct use of IBAN/ BIC codes. The costs of bank transfers abroad are to be borne by the buyer.
5.4. For certain customers and under certain conditions, we can accept payment, either in full or in part. In this case, payment must be made within 30 days. In the event of late payment, a late payment penalty fee and interest will apply. The penalty fee will amount to 7% of the total invoice amount excluding VAT. Late payment interest of 4.75% will also be applied.
6. Delivery and refusal
6.1. Delivery shall be made - unless otherwise stipulated in the offer or unforeseen circumstance - within a maximum period of 21 days from reception of payment by zaprinta.com. However, zaprinta.com reserves the right to extend this period in the event of unforeseen circumstances (stock shortage, production problem,...), without compensation owed to the customer. The choice of courier is made by zaprinta.com at its discretion, but without any guarantee that this choice offers the fastest or cheapest delivery. The customer undertakes to receive the package at the address indicated during the delivery period scheduled between 8am and 7pm. Delivery is made by the courier on the ground floor of the building. The customer undertakes to take delivery of his order on the ground floor and may under no circumstances require the courier to take the items upstairs. The customer undertakes to check the good condition of his order on receiving it and to report any damage to the goods in writing on the delivery note of the courier or delivery person. In this case, the cost of returning the goods shall be borne by zaprinta.com. In the absence of any such indication, zaprinta.com shall not be responsible for the return shipping costs. Reception of the goods, without any written notice to the courier, shall constitute acceptance of the order. If the courier was unable to deliver the goods to the address indicated due to the customer's absence or for any other reason beyond its control, the customer shall bear the cost of returning the goods to our premises and the shipping costs necessary for the reshipment of the goods.
6.2. The delivery period may be extended in the event of circumstances beyond our control, such as force majeure, unforeseeable stock shortages, material problems during production, unforeseeable manufacturing disruptions, administrative intervention, delays in transport or customs clearance, transport damage, defects in manufacturing parts or industrial disputes. No compensation may be claimed by the customer.
6.3. Delivery is made to the delivery address indicated by the buyer who certifies that the stipulated address is accurate and complete. Any additional costs resulting from a delivery error due to an incorrect address given by the buyer will be invoiced to the latter.
6.4. In the event that the buyer refuses to accept delivery of the goods, the buyer must notify zaprinta.com of this refusal within 3 working days by registered mail, stating the reason for such refusal and enclosing a photo illustrating the reason for such refusal. Once zaprinta.com has received the merchandise in its original packaging and ascertained that the problem actually exists, zaprinta.com will either replace the returned merchandise with new merchandise or refund the customer. If the customer has refused the package upon delivery, the cost of returning the package will be borne by zaprinta.com. If the customer accepted the package upon delivery, the shipping costs will not be refunded by zaprinta.com. If zaprinta.com deems that the problem is not real, the same merchandise as the one returned may be sent back to the customer and shipping costs equivalent to those requested at time of the order may be claimed from the buyer before the new shipment.
7. Retention of ownership
Until full payment has been made to zaprinta.com, the goods remain the property of zaprinta.com.
8. Rights, withdrawal and production problems
8.1. Acceptance of the supplied proof sheet serves as final acceptance of the order. In the case of personalised products, no cancellation shall be possible after acceptance of the proof sheet.
8.2. In the event of a production problem or product defect, the customer is required to inform us by email within a maximum of 15 days following reception of the order. He will have to provide photos allowing the problem to be visualised. After agreement with Zaprinta, the goods must be returned by the buyer within a maximum of 10 days. The products must be returned to the address indicated by zaprinta.com, in their original packaging, accompanied by a copy of the invoice and a letter attached to the package explaining the reason for the return. If the customer is unable to return the item in its original packaging, it cannot be replaced or refunded by zaprinta.com. Regardless of the reason for the return, the buyer undertakes to pay the shipping costs of returning the goods. The refund or replacement of the order can only take place after reception of the goods by zaprinta.com. Only returned products may be replaced or refunded. The refund will only concern the products ordered and not the shipping and return costs.
9. Warranty specifications
9.1. The buyer is obliged to check the quantity and condition of the goods upon reception, to refuse the goods in the event of a problem and to inform zaprinta.com of any defects as soon as possible (maximum 15 days).
9.2. Warranty claims shall apply in the event of defects in the goods. Zaprinta is however not liable in the case of damage resulting from improper use or treatment of the item. The same applies to normal wear and tear.
9.3. Any manufacturer's warranty mentioned in the offer is exclusively binding on the manufacturer. Zaprinta.com excludes any additional warranty.
9.4. The representations of the products may differ in size and colour from the products delivered due to the resolution and size of the photos. The goods delivered shall be considered to be in conformity with the contract if the delivered items are those that have been represented in fulfillment of the indications formulated in the proof sheet.
9.5. In the event that goods are found to be defective or damaged, zaprinta.com may choose to repair the damage within a reasonable period of time or make a replacement delivery.
10. Limitation of liability
Zaprinta.com is liable for damages within the meaning of the legal specifications. Liability for damages caused by negligence is, however, excluded. The liability shall not apply in the case of damage resulting from injury to life, body or health as well as in the case of claims under the Product Liability Act.
11. Information on data protection and declaration of consent
Personal data such as name, address, email address, telephone number, or shipping address provided by the customer to zaprinta.com will be stored and processed by zaprinta.com. Zaprinta.com uses this data in accordance to the legal regulations, to process orders and for its own marketing purposes. The buyer hereby agrees to zaprinta.com using his or her data for its own marketing purposes, including sending advertising information, also by email. In accordance with the GDPR, the customer may revoke at any time their consent to the use of this information for zaprinta.com's own marketing purposes by emailing firstname.lastname@example.org. This information may only be transmitted in the context of after sales customer service or delivery of the goods.
12. Competent laws
In transactions with professionals or final buyers, the only competent court in the event of disputes under this contract will be the court of Verviers (Belgium). Zaprinta.com nevertheless reserves the right to appeal to another competent court for the buyer.