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Sales
Internal Sales — Native Italian
The Role
Zaprinta is a fast-growing European e-commerce company specialised in customised promotional products. We help businesses of all sizes create branded merchandise that leaves a lasting impression.
As an Internal Sales representative, you will be the first point of contact for our Italian-speaking customers. You will manage incoming enquiries, guide clients through our product range, prepare accurate quotations, and ensure every order meets their expectations. You will work closely with our international team in a dynamic, multilingual environment.
Your Responsibilities
- Handle incoming sales enquiries by phone, email, and live chat from Italian-speaking customers
- Advise clients on the most suitable promotional products based on their budget, branding, and timeline
- Prepare and follow up on professional quotations and offers
- Process orders accurately and coordinate with production and logistics teams
- Build and maintain long-term customer relationships to encourage repeat business
- Collaborate with colleagues across departments to resolve queries and improve the customer experience
- Keep our CRM system up to date with client interactions and sales activities
- Contribute to the continuous improvement of internal sales processes
Your Profile
- Native Italian speaker (spoken & written)
- Good command of French and/or English
- Commercial mindset with a genuine passion for customer service
- Comfortable working with digital tools, CRM software, and e-commerce platforms
- Organised, detail-oriented, and able to manage multiple enquiries simultaneously
- Previous experience in B2B sales, telesales, or customer support is a strong advantage
- Positive attitude and willingness to learn in a fast-paced environment
What We Offer
- A permanent, full-time position in a growing company with a clear vision
- Competitive salary with performance-based bonuses
- A friendly, international team where your input is valued
- On-site or remote working, with a modern office in Raeren close to Aachen and Liege
- Training and personal development opportunities
- Meal vouchers, group insurance, and additional benefits
- Comprehensive health insurance
- The chance to make a real impact in a company that is shaping the future of promotional products in Europe
Recruitment Process
- Initial screening of your CV and cover letter
- Phone or video interview with HR to discuss your background and expectations
- On-site interview with the Sales Manager, including a short practical exercise
- Final meeting with management and contract offer
