7. Shipment and delivery
On average, we deliver an order within 10 working days, depending on printing technique and product availability. Express deliveries are possible for part of the range. Do you have any questions about this? Please do not hesitate to contact us.
Yes, delivery is free to an address in any country of the European Union.
We deliver within Europe. Delivery costs are free of charge for any delivery to a European Union country (excluding overseas territories) (one delivery address). Would you like an order to be delivered to another country or to different sites? Please contact us for more information.
We can arrange express delivery for most of our products. In this case, however, please take into account the additional costs associated with this urgent delivery. Please contact us for more information.
No, unfortunately this is not possible. We only deliver to a home or business address.
No, unfortunately it is not possible. Our production workshop is not located at the same address as our office.
Our couriers deliver every business day between 8am and 6pm during office hours. Unfortunately, it is not possible to choose a specific time slot for delivery. Delivery in the evening, on weekends or public holidays is unfortunately not possible.
Normally, our parcels are not delivered on Saturdays. We usually deliver from Monday to Friday between 8:00 am and 6:00 pm.
Yes, in most cases we can send you a tracking number for your package. If you have not received this tracking number, please let us know. We will be happy to inform you about the status of your order.
Our usual delivery time is 10 working days. Usually, we send you a tracking number for your package once the latter has left our production facility.
Yes, please make sure that someone is present at the delivery address you have chosen to sign for the receipt. Unfortunately, delivery to a depot or post office box is not possible. Please also check the status of your order on receipt before accepting it.
We make every effort to deliver our orders as quickly as possible. In our exchanges, we communicate an estimated delivery date. It is therefore possible that your order will be delivered earlier. For this reason, we advise you to keep a permanent eye on your order thanks to the tracking number provided.
Unfortunately, it sometimes happens that an order is delayed during the production process. We apologise for this. In this case, we will get in touch to inform you.
Of course, we try to avoid this situation. Unfortunately, it can happen that the delivery of your products may be delayed. In that case, please contact us so that we can solve the problem with our courier.
Your order has not been delivered as agreed? That's annoying! In that case, first check your tracking number to see if the delivery man is still on the way or if you missed him. If a delivery attempt has already been made, you will find a message in your mailbox with a new delivery date. No solution? Check the delivery address you gave us. Still no solution? Please contact our customer service to resolve the problem with the courier.
We work, among others, with the following professional transporters: TNT, UPS, DHL and DPD. The choice of the carrier who delivers your products depends on the product chosen, the delivery time and the desired quantities.
If no one is present at the delivery, the courier will usually make a second attempt to deliver the package. After two attempts, the parcel can be picked up at a nearby depot. To avoid an unsuccessful delivery attempt, always make sure that someone is present at the chosen delivery address between 8am and 6pm.
