Every day, we do our utmost to satisfy you. Our goal is to provide quality business gifts and promotional items. If you have a problem, we will be happy to resolve it for you. Because if you are not satisfied, then we are not satisfied either. In this case, please send your complaint to sav@zaprinta.com or contact us directly. We are always looking for a suitable solution!

We will make every effort to deal with your complaint within 3 working days. That is why it is important to provide us with as much information as possible and to include photos of the products delivered. The sooner we can assess the situation, the sooner we can respond to you.

Promotional products with your logo, slogan or other designs are customised products. Therefore, the right of withdrawal, as provided by law, does not apply. If you have a complaint about the quality of our products, you can of course contact us.

Here you will find the general terms and conditions that apply to all our customers (companies and private individuals):
https://www.zaprinta.com/en/page/termsandconditions